Refund Policy

Article 1 (Nature of Digital Content)

PDF guides, lecture videos, bundle packages, and other digital content sold by Aperture Studio (hereinafter “Company”) constitute reproducible digital goods under Article 17, Paragraph 2, Item 5 of the Act on Consumer Protection in Electronic Commerce (hereinafter “E-Commerce Act”), and withdrawal of purchase may be restricted. The Company operates the following refund standards to protect consumer rights.

Article 2 (Notice Regarding Withdrawal of Purchase)

Pursuant to Article 17 of the E-Commerce Act, consumers may request withdrawal of purchase within 7 days of the date of purchase. However, withdrawal is restricted in the following cases.

• ① The user has accessed the content (downloaded or started streaming playback)
• ② Any part of the content has been fully downloaded
• ③ The user expressly agreed to the restriction on withdrawal at the time of purchase

The Company clearly states the availability of withdrawal on the purchase confirmation screen and email receipt, and informs users that the right of withdrawal remains valid until the user first accesses the content.

Article 3 (Conditions for Refund Eligibility)

A refund may be requested when all of the following conditions are met.

• ① The refund request is submitted within 7 days of the purchase date
• ② The content has never been accessed (downloaded or played back) even once
• ③ There is no prior refund history for the same content on the same account

In addition, refunds are available regardless of whether content has been accessed in the following cases.

• - The purchased content is materially different from the product description
• - Content is inaccessible due to a technical error on the Company's part (unresolved for 7 or more days)
• - A duplicate payment has occurred

Article 4 (Conditions Under Which Refunds Are Not Available)

Refunds are not available in the following cases.

• ① The content has been accessed (download completed or video playback started)
• ② More than 7 days have elapsed since the date of purchase
• ③ The reason is simply a change of mind or no longer needing the content (even if unaccessed, if more than 7 days have passed)
• ④ Inconvenience in use due to the user's device environment, internet connection issues, or other causes not attributable to the Company
• ⑤ A refund is requested for only some items within a bundle package (bundles are refunded as a whole unit only)
• ⑥ A promotion or discount coupon was applied to the purchase and the coupon terms explicitly restrict refunds

Article 5 (Refund Request Procedure)

Refund requests are processed through the following procedure.

• ① Select the relevant order via [My Page → Purchase History] within the Service and submit a refund request
• ② Alternatively, send a request by email to support@aperturestudio.co including the order number, purchase date and time, and reason for the refund
• ③ The Company will review the refund request and notify the user of the outcome by email within 2 business days of receipt
• ④ Upon approval, the Company will process the refund immediately, and the user's access to the relevant content will be revoked at the same time

Article 6 (Refund Processing Timeline)

The time from refund approval to actual completion of the refund varies by payment method as follows.

The above timelines are estimated periods that include the processing time of the respective payment provider and financial institution after the Company completes the refund. Actual refund timing may vary depending on the schedule of those institutions.

Article 7 (Partial Refunds)

① Bundle packages may only be refunded as a whole; partial refunds for individual items within a bundle are not available.
② However, if some content within a bundle becomes unavailable due to a cause attributable to the Company, a partial refund based on the individual sale price of that content is available.

Article 8 (Disputing a Refund Denial)

If a refund request is denied, the user may submit a dispute to support@aperturestudio.co within 7 days of receiving the denial notice. The Company will review the dispute and communicate its final decision within 3 business days.
If the user disagrees with the Company's final decision, they may apply for dispute mediation with the following agencies.

• Korea Consumer Agency: www.kca.go.kr / 1372
• E-Commerce Dispute Mediation Committee: www.ecmc.or.kr

Article 9 (Contact)

For refund-related inquiries, please contact us at the following.
Email: support@aperturestudio.co
Business hours: Weekdays 10:00 – 18:00 (excluding public holidays)
When emailing, please include your order number and the email address used for purchase to help us assist you more quickly.